Opinions That Matter

In terms of online reviews, the staff of Volcano Village Lodge has consistently received high ratings and high praise from guests. But that’s not to say we haven’t also heard a few complaints, suggestions, or negative reports from time to time. Believe it or not—we value every review we receive for its honesty, fairness, and accuracy—and want to know what we’ve done right as well as what we can potentially improve upon. That’s how we stay great and continue to get even better! According to a localresults.com report by Mike Smith, an overwhelming 78 percent of American adults use online reviews to help them with purchasing decisions. So naturally, businesses want good online reviews! However, any company worth its salt will seek only honest, real ratings that come from the true experiences of those familiar with its product. And that’s our goal at Volcano Village Lodge. . While we strive to ensure the most pleasant, complete, comfortable, and value-added stays at our property, we’re only as good as our guests’ experiences. And that’s why specific, clear, and direct online reviews that follow the rules and regulations of online reviewing sites matters most to us. When you stay at one of our resorts or bed-and-breakfasts, please consider writing an online review. Not only does it serve as a valuable word-of-mouth tool for future and potential guests, but it helps us know if we’re still at the top of our game! Be passionate, be specific, and be honest with your comments and feedback. We appreciate your patronage and would love to hear about your experience—because online reviews matter, and more importantly, our customers’ opinions matter.