General

Volcano village Lodge strives to ensure that its services are accessible to people with disabilities. Volcano village Lodge has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on VolcanoVillageLodge.com

VolcanoVillageLodge.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows VolcanoVillageLodge.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Improvements we have made and continue to make to website make it accessible for impaired users as per the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA). We test the site with various tools such as Wave (https://wave.webaim.org/), Koa11y and aChecker (https://achecker.ca). We will continue to make every effort to meet evolving accessibility standards.

Enabling the Accessibility Menu

The VolcanoVillageLodge.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

VolcanoVillageLodge.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on VolcanoVillageLodge.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Currently our reservation system does not meet AA standards of WCAG 2.0. This is something we will continue to address with our reservation company, so that it too will be accessible to people with disabilities in the future. If you find you are having difficulty determining availability or booking an accommodation via our online system, please contact us at the links below and we will be happy to assist you directly.

Here For You

If you are experiencing difficulty with any content on VolcanoVillageLodge.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist. We have staff on site from 8 am – 6:30 pm every day, if you do not get an answer, please leave a message and we will get right back to you.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance making a reservation, please contact VolcanoVillageLodge.com Customer Support as follows:

Phone: 1 (808) 985-9500
Email: info@volcanovillagelodge.com

As we continue to improve our website functionality, we appreciate your concerns and suggestions. We welcome impaired uses to share accessibility issues you may find.

Room details and amenities for guests with disabilities:

Hale Kilauea – is off the main entrance to the property and is accessed by a wooden walk-way without steps. There is a step-in shower with a curtain entrance. This is a small room without much space for a wheelchair.
Haleakala – is accessed via a gravel pathway and has 10 wooden steps to enter the room. The bathroom has a walk in shower, this room cannot accommodate a wheelchair.
Mauna Kea – is accessed via a gravel pathway and has three steps up to enter the room. The bathroom has a walk-in shower. This room cannot accommodate a wheelchair.
Mauna Loa – this is our biggest room. The entrance is via a sliding glass doorway that has a very small lip. To access this room from the parking area you travel along a gravel path to a ramp to the walkway. From the ramp and walkway you can access this room without stairs. Mauna Loa has a walk-in shower with a step over to access the shower, the bathroom maybe tight for a wheelchair, it can be accessed with a small walker. This is probably our best room for guests with physical disabilities.
Sir Spencer – this is our vacation rental within a mile of Volcano Village Lodge. The access to the house is via a flat patio area with a small lip into the house. Once inside everything is on one level. The bathroom has a shower and bathtub combination. We can supply additional grab bars and/or a shower stool.

The main lobby/reception area is accessed via a ramp. The path from the parking area to the ramp is gravel and is wide enough for a wheelchair.

Dining

All dinning is in room and each room has a table and chairs for breakfast.

Public Restrooms

Due to the historic nature and size of the property, we do not offer a public restroom in any of the check in areas, common spaces or business center.

Parking

There is a covered parking space close to the path that can be used for an accessible van. The area is usually used for the innkeepers vehicle and will be made available to ADA guests as it is a double parking space.

ADA Signage

There are no braille signs anywhere at the property.

We have accommodated a number of ADA guests over the years and we are more than happy to do what we possibly can you make your stay enjoyable. Please do not hesitate to call us with any questions or concerns you may have prior to making your reservation.

Accessibility Statement

Updated February 2019